Hoopers MasterCar Promise | Hoopers VW

Hoopers MasterCar Promise


We understand that buying a car is a big decision. We also know that it is hard to decide who to trust and that buying a car online can seem very scary. For these reasons, we offer our customers a 14 Day Satisfaction Guarantee. This means that, if you are not entirely satisfied with your purchase, you can bring your car back to us and exchange it for another similar used car at no cost to you (other than the difference in price of course!). Should you be unable to find something suitable and would rather just return the car we will gladly accept but please understand that we do charge a handling fee to cover the costs of licencing, fuel and valet. Now for the fine print… Ok, its not so fine, but there are a few Ts & Cs. For this exchange or return to be fair on both of us, please ensure that you bring the car back to us within 14 days (including weekends) in the same condition that you received it and with no more than an additional 1,250km from the mileage you received on the car when you took delivery.


Ensuring each Volkswagen has been thoroughly checked inside and out, every MasterCar undergoes an 80-point mechanical check.

All new passenger Volkswagens are covered by a standard three year/120 000km warranty. In addition to a variety of service and maintenance plans that come standard on various models, optional maintenance and service plans as well as upgrades or extensions are available. All remaining time and/ or mileage on existing Automotion maintenance or service plans on Volkswagen MasterCars, is passed on to the new owner.

An optional 2-year/ unlimited kilometer extended Mastercars warranty offering similar coverage as our second and third year standard new car warranty is only available for Volkswagen passenger MasterCars.

MasterCars offer quality assurance as all MasterCars have a full service history backed by an authorised Volkswagen Dealer.

Offering complete peace of mind, MasterCars checks and verifies the previous ownership of every vehicle.

This is MasterCars’ brand promise of peace of mind that the vehicle mileage has been checked and certified.

As part of its brand promise, Volkswagen checks the condition of the vehicle’s body, paintwork and trim to ensure it meets MasterCars standards

Volkswagen MasterCars provides 24-Hour Roadside Assistance countrywide if customers are experiencing technical problems.

A range of Volkswagen accessories is available for purchase at the dealership to enhance your vehicle.

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