Lockdown Level 3: What is allowed?

As our economy gradually reopens we are able to offer the following services:

• Emergency car repairs for all persons.
• Services where the service interval has been reached or is overdue.
• Car sales are subject to “by appointment only” visits to the dealership to view or test drive. We can now deliver cars from the dealership but home deliveries can be requested
• Parts sales: please call us to ensure parts availability.

Covid-19 Dealership Response: Safety Measures

There is understandably a lot of concern around transmission of the Coronavirus. The purpose of this communication is to explain what we are doing to support our staff and clients in the face of this challenge.

 

Stay at Home: Owning your actions means staying at home if you exhibit any of the following symptoms: Fever, dry cough, shortness of breath or other flu-like symptoms. Consult your doctor and advise your manager of the steps you are taking. Temperature screening, using handheld infrared forehead thermometers will be mandatory before entry.

 

Wear a Face Mask: Every staff member will be provided with two washable masks. Have a visible reminder at home to ensure that you do not forget your mask. You will not be allowed access to the dealership if you are not wearing an approved mask. Other PPE, like Face Shields and gloves will be provided where appropriate.

 

Keep Your Distance: Keep 1.5m away from the people around you. Floors will be marked and information signs placed to aid customers. Our coffee shop is open for takeaway coffees only. Meetings will be held online wherever possible and supplier representatives will not be invited for onsite meetings until further notice.

 

Wash Your Hands: Don't touch your face and wash your hands thoroughly and regularly. Sanitize your hands on arrival and ensure that customers are sanitising their hands too. Dispose of tissues and wipes in the bins provided. No finger print clocking and PIN codes for printers until further notice. Don't share pens! Surfaces and other high touch points will be regularly cleaned and sanitised.

 

By Appointment Only: To control the number of customers in the dealership and to aid social distancing, clear appointment times will need to be adhered to. Where possible vehicles should be delivered to our customers' homes. Online explanations can be held using virtual meeting facilities and video walkthroughs prior to delivery to shorten handovers.

 

Virus Free Vehicles: High touch areas ie. keys, steering wheel, indicator stalks, gear-lever, infotainment touch screen, handbrake, door handles and driver's seat will be sanitized or covered where appropriate. Showroom vehicles will be locked and, if the interior is demonstrated to a customer, re-sanitized immediately and locked. Key control for demos and stock units resides with Site Supervisor at all times. All sold vehicles will be fully sanitised before delivery to customers.

Servicing your vehicle: What to expect

Your safety is our top priority. Please take note of the following:

 

Preparation: Make sure that your car is free from clutter and bring your own pen to sign the job card

 

Screening: We will take your temperature on arrival. No admission if your temperature exceeds 37.5 degrees.

 

Social Distancing: Only 5 cars may enter at a time. Please join the queue on arrival. We will come out to meet you. When collecting your car, please abide by the social distance markers on the floor.

 

Disinfecting: We will wipe down all high touch points in your vehicle with isopropyl alcohol. This is the recommended international standard to disinfect without damaging upholstery or touch screens.

 

Courtesy transport: Please arrange your own lift. Our shuttle service is not running at this time

 

Refreshments: Our coffee shop is open for takeaway coffees only. Should you be looking for other refreshments please bring your own.

 

Car Cleaning: We are operating with essential staff only. Please forgive us if your car is not cleaned to our normal high standards. We are ensuring that we disinfect your car on arrival and before handing it back to you.

Buying a car: What to expect

Your safety is our top priority. Please take note of the following:

• Enquiries: You can continue to enquire on vehicles online and our team will call you to discuss your needs. Alternatively phone the dealership and we will put you through to a sales consultant.
• Viewing and vehicle demonstrations: Please keep to your appointment time to view a vehicle on our showroom floor. Note that your temperature will be taken on arrival and access will not be granted if you have a temperature exceeding 37.5 degrees. Don’t forget your facemask!
• Finance contracts: Finance agreements can be signed online.
• Delivery: In dealership deliveries are available but we will gladly deliver your new car to your home should you so wish. Rest assured that we will fully sanitise the car and your sales executive will be wearing a mask from the moment they enter your vehicle until after they have handed it over to you and left to return to our premises.

Covid-19 Customer Relief

Our banking partners have pledged their support and are working flat out to try and keep our customers mobile. Each bank has slightly different requirements and these are outlined below:

1. Volkswagen Financial Services
   The team at VWFS have sent a form that you can fill out and return to them to start the process. The attached form can be completed and emailed to covidassist@colserve.co.za
   The form can be downloaded here .
   Update (9 April 2020): VWFS have released a frequently asked questions bulletin. To download a copy click here

2. ABSA
   Has announced a relief effort and qualifying customers should have received a letter with further guidance
   The message can be viewed here
   Latest Update 17 April 2020: To apply for vehicle finance relief click: https://www.absa.co.za/personal/covid-19/covid-19-payment-relief-plan/

3. MFC
   Their contact centre is open with a limited number of staff. Contact details are: 0860 879 900 or care@mfc.co.za. We will share any formal communication from them as soon as we receive it.

4. Standard Bank
   We will share any formal communication from them as soon as we receive it.

Please note that this is a massive undertaking and the most vulnerable should be assisted first. Careful assessment of your financial position should be taken before requesting financial assistance.

Community Aid.

We are a part of our community and we have helped, and will continue to help, the following causes in whatever way we can: