Servicing your vehicle: What to expect
Your safety is our top priority. Please take note of the following:
Preparation: Make sure that your car is free from clutter and bring your own pen to sign the job card
Screening: We will take your temperature on arrival. No admission if your temperature exceeds 37.5 degrees.
Social Distancing: Only 5 cars may enter at a time. Please join the queue on arrival. We will come out to meet you. When collecting your car, please abide by the social distance markers on the floor.
Disinfecting: We will wipe down all high touch points in your vehicle with isopropyl alcohol. This is the recommended international standard to disinfect without damaging upholstery or touch screens.
Courtesy transport: Please arrange your own lift. Our shuttle service is not running at this time
Refreshments: Our coffee shop is closed until further notice. Please bring you own drinks – we are unable to offer a refreshment service at this time.
Car Cleaning: We are operating with essential staff only. Please forgive us if your car is not cleaned to our normal high standards. We are ensuring that we disinfect your car on arrival and before handing it back to you.
Covid-19 Customer Relief
Our banking partners have pledged their support and are working flat out to try and keep our customers mobile. Each bank has slightly different requirements and these are outlined below:
Volkswagen Financial Services
The team at VWFS have sent a form that you can fill out and return to them to start the process. The attached form can be completed and emailed to email@example.com
The form can be downloaded here .
Update (9 April 2020): VWFS have released a frequently asked questions bulletin. To download a copy click here
Has announced a relief effort and qualifying customers should have received a letter with further guidance
The message can be viewed here
Latest Update 17 April 2020: To apply for vehicle finance relief click: https://www.absa.co.za/personal/covid-19/covid-19-payment-relief-plan/
Their contact centre is open with a limited number of staff. Contact details are: 0860 879 900 or firstname.lastname@example.org. We will share any formal communication from them as soon as we receive it.
We will share any formal communication from them as soon as we receive it.
Please note that this is a massive undertaking and the most vulnerable should be assisted first. Careful assessment of your financial position should be taken before requesting financial assistance.